SHIPPING & RETURNS

SHIPPING POLICY
You can expect delays during launches, holidays, sales, restocks and promotions. If you need your order by a specific date, please make sure to order early/Pre-order to ensure it is received on time. We provide tracking numbers that are emailed once orders have been shipped. If for any reason you do-not receive your tracking number, contact us on WHATSAPP : 0032489876527,Email: [email protected] please provide your order number in your message.

 

 

STOLEN & LOST PACKAGES POLICY

We are not responsible to replace lost or stolen packages once the post office has shown a delivery confirmation. Though these things do not happen often, if you are a victim of mail theft make sure to immediately file a theft claim with the Bpost/PostNL /mondial Relay local delivery post office and provide them with the tracking confirmation we have provided.

 

 

DAMAGED PRODUCTS
We offer refunds or replacements for damaged or missing items (at our fault) within 14 business days of delivery. items that were incorrect within 14 business days of delivery. We are not responsible for products damaged by the customer. We will email you with further instruction on how to return your product.

 

 

EXCHANGE POLICY
WIG _ARRAY will pay postage for replacements/exchanges on items that were incorrect on our behalf within 14 business days of delivery. If your tracking shows DELIVERED but you have not received your package, contact your local post office immediately and speak with your postmaster or the mail person who delivers your mail.

 

 

INCORRECT ADRESS
If you input your shipping address incorrectly and your package is returned to the sender (us), we will refund your order (excluding cost of shipping) once we receive the package.

 

International Shipping Policy

We currently do not ship outside the U.S.

We ship all around Europe.

 

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. (Exclude Belgium Antwerpen)

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates

 

Shipping charges for your order will be calculated and displayed at checkout.

Shipping

 

* Overnight delivery is only available for orders with delivery addresses within BELGIUM.

DELIVERY FEE & TAX CHARGES IS AUTOMATICALLY CALCULATED BY ECWID WEBSITE.

 

 

Shipment method

Estimated delivery time

Shipment cost

 

Bpost

3-5 business days—-4,75 —- 5,75

 

PostNL—–1-2 business days 9,50euro +

 

DHL to African —17euros+

 

Mondial Relay —-3,75+

2 – 4 days business days

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